Frequently Asked Questions
When will my order ship?
All orders of in stock items will ship in 1-3 business days from Portland, OR.
Do you ship internationally?
Yes, we do! Wherever you are, Machine will come to you! Just enter your country and shipping information at checkout. Please note that we are not responsible for any additional customs charges that you may incur based on your country's import and sales tax laws.
How long will my order take to arrive?
Domestic orders within the continental United States will take about 1 week to arrive. International orders & orders outside the continental United States could take 2-4 weeks to arrive. You will be provided with a tracking number via email once your order has shipped out.
What do all of the different shipping options mean?
We ship all of our orders from Portland, OR using the United States Postal Service (USPS). All shipped orders include a tracking number which you will receive by email with a link to track your parcel once your order has shipped.
Domestic orders can be shipped by First Class Mail, Priority Mail, and Express Mail. With First Class Mail your order will arrive in approximately 2-10 business days. If you are eager to receive your order in a more timely fashion we recommend using Priority Mail which will arrive in approximately 1-3 business days. For rush delivery please use Express Mail for overnight delivery 7 days a week to most areas.
International orders can also be shipped by First Class Mail, Priority Mail, and Express Mail. With First Class Mail your order will arrive in approximately 2-4 weeks but may arrive faster if you are within North America (Canada and Mexico) Priority Mail International will get your order to you in approximately 6-10 business days. For rush delivery please use Express Mail for 3-5 business day service.
We offer free USPS Priority Mail shipping for domestic orders over $150 for international orders over $200. If your order applies, this option will be available for you to select at checkout.
Can I return or exchange an item?
If you wish to return your purchase it must be mailed within 30 days of your order arrival date. Returns mailed after 30 days of order arrival are issued a store credit. Please include all original packaging with your return. Sale items are issued an exchange or store credit. Shipping on returned merchandise is at the shipper's expense. Exchange requests can be made for an item with the same or lesser value and will be fulfilled according to availability.
In your return package, please include your best illustration of a sad face that represents your level of sadness. If you are not sad send us a Mexican food item (spicy plz)
Send to: MACHINE RETURNS
9231 SW 50th Ave.
Portland, OR 97219 USA.
For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. If returned goods are not in the same condition in which they arrived a fee of 15% will be deducted from your return. Machinesbicycle.co is not responsible for shipping costs for returns, exchanges and/or edited orders.
How do I receive information about new products?
If you'd like to receive the Machine Newsletter via email for contests, exclusive sale previews, product sneak peeks, and more, sign up HERE! (at the bottom of the page)
Do you offer your items wholesale?
Yes, we do! If you are interested in carrying any of our items please fill out our application form and select wholesale as your subject. Let us know a little bit about your store and where you are located.
How can I contact you?
Please contact us via our contact page and select the subject that pertains to your message from the drop down list. This way we can better answer your question. We always want to make sure our communication with customers is the best it can be! We take care to answer every customer email that we receive.
Machine is located at 9231 SW 50th Ave. Portland, OR 97219 USA.
FRAME CARE Q'S
How do I properly care for my new Machine?
Your frame interfaces have been precision machined in our shop, including – reaming and facing the head tube, chasing and facing the bottom bracket, and chasing all other threads. Before installing any parts, we recommend protecting the inside of the tubes. If you have purchased your frame from us we have already done so.
We have treated each frameset with Boeshield T9™ to help protect against frame rust. We recommend that you treat your frame annually. There are additional steps you can take to insure that your frame is not affected by rust.
Appling Rust Inhibitor To The Insides Of The Tubes
Using rust inhibitors like Boesheild, engine fogging oil or boiled linseed oil lubricant can significantly increase the life of your frame. Simply spray or drip the liquid into a frame orifice and rotate the frame to allow the liquid to coat all surfaces of each tube.These liquids will dry inside of the tubes creating a protective layer that will prevent rust from starting. We recommend doing one tube at a time; otherwise it will become a big, sticky mess. Keep disposable towels on hand and do this over a piece of cardboard or drop cloth on the ground. Coat all tubes, including the head tube. Wipe off excess liquid.Let it air dry for 24 hours and then clean up any extra from the outside of the frame. Your frame is now fully prepared.
Why are custom bikes so hard to get?
They aren't. Just pick up the phone and call this number: 520.403.9980 or email us at firstname.lastname@example.org. We'll get you one (or more)
How do I know what size bike I ride?
I see you have standard models. Can I get a standard model and customize just the paint to save myself some money?
Yes. Absolutely. We are in the business of custom bikes. Anything we can do to get you on a bike that you want whether its a standard model with different cable guides brazed on or the complete trim to fit, chromed out, murdered out, head to toe, BB one thousand, 24kt gold headbadge pimp ride,.... we'll make it happen for you.
What is the difference between stainless and the other stuff (Chromoly, Chromo, 4130)?
From the metallurgic standpoint Stainless has a higher content of Chromium. Which aside from a whole lot of other things makes it "harder". Obviously stainless is better at preventing oxidation/ rusting (that doesn't mean it won't). We would argue that you could design two bikes, one from chromoly and one from stainless to give you a very similar ride characteristic because a bike can be designed around either material to give the ride you want. Stainless has it's advantages and is often times worth the extra dough.
Do you offer any type of re-painting / refinishing on my Machine?
Yes. If you'd like a thorough refinish, your frame can be sent to us for a full refinish. We'll return your frame looking as beautiful as the first time you laid eyes on it.
Here's what a refinish entails:
- Perform full frame inspection
- Check frame alignment
- Chase and clean threads & prep for re-finish
- Fully clean, refinish, and buff your frame
- Replace all decals and small parts
The service is available for $395, plus shipping. The frame must be completely stripped, and shipped without any parts. Please contact us first so we can anticipate your frame arrival. This will make to process smoother
Can I tour the shop?
Yes! If you are ever visiting the Portland area, we invite you to come see Machine. You can learn about all the steps that go into creating a custom Machine. There are numerous steps that go into the creation of every Machine and a tour is the best way to see the craft up-close.
Tours are available by appointment only. Please call in advance to schedule your tour. We are open Monday through Friday and tours are available from 10am until 3pm. Each tour lasts approximately 30 minutes.
If any of this didn't get you where you need to go you can call or email:
WHOLESALE / ACCOUNTS